At engravingphoto, we are committed to making your shopping experience as fluid as possible. We have gathered below a list of frequently asked questions to help you better understand our purchasing and service process. If you have any other questions, do not hesitate to contact us.
1. Do I have to create an account to place an order?
No, it is not necessary. You can make purchases and pay as a guest each time.
However, Create an account Allows you to order without having to enter your contact details with each visit. You can register now or create an account before finalizing your order on the basket page.
2. How can I create an account?
For Create an account, simply click on "Connect / register", then on "Create an account", and fill your personal contact details.
3. How to place an order?
Add the products you want to buy to your basket. Once you are done, access to your basket and go to the cashier. Check and make sure that all the information is correct before confirming your order and payment.
4. I have problems adding items to my basket. What can I do?
If you have difficulty adding items to your basket, make sure they are available. It may be that an article is already in someone else's basket, hence the "stock -out" status.
5. How can I pay my order?
We accept payments via Paypal as well as all the main credit and debit cards such as Mastercard, Visa and American Express.
6. Can I modify or cancel my order?
Unfortunately, once your order is placed, we cannot cancel it. This allows us to effectively process your orders and minimize errors. Make sure you check your order before finalizing it.
7. How to use a reduction code?
Simply enter the reduction code in the field provided for this purpose on the page of your basket before switching to the checkout. Make sure you do so before confirming your order, as we cannot manually apply the code once the order has placed.
8. How will I know if my order is confirmed?
You will receive a confirmation email once your order is placed. Please note that orders will only be sent once payment by credit card approved and the billing and delivery addresses verified.
9. When will my order be processed?
All orders will be processed within 2 working days, excluding weekends and holidays.
10. How long will my order arrive to arrive?
The delivery time varies depending on the product and the destination. Orders are shipped within 4 to 5 working days. The post office time is 2 days. Generally, you quickly receive your jewelry.
11. How can I follow my delivery?
Once your order is sent, you will receive a confirmation email with a tracking number. You can use this number to follow the condition of your delivery.
12. What are the shipping costs?
The delivery costs are estimated at € 3 for France.
13. Can I change my delivery address once my order has been confirmed?
Unfortunately, we cannot modify the delivery addresses once the order is confirmed. So make sure you provide the right address from the start. Call quickly at: 06-81-46-43-04 to modify directly with the shipping service.
14. What if an article is missing on my order?
Contact our service customer at gravurephoto2@gmail.com And we will answer you as soon as possible.
15. What to do if I have received a defective or incorrect article?
Contact our customer service to gravurephoto2@gmail.com With an overview of the product and we will answer you as soon as possible.
16. What to do if I have not received my package?
If you have not received your package after 10 working days, send an email to gravurephoto2@gmail.com And we will help you.
Engravingphoto is there to make your shopping experience pleasant and hassle. If you have any other questions, do not hesitate to contact us and we will be delighted to help you.