Feedback
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We want to inform our customers that the return costs to the seller are the responsibility of the customer and will not be reimbursed. Indeed, in the event of partial or total return of your order the initial port costs will not be reimbursed.
Products cannot be returned, reimbursed or exchanged:
- All personalized items: our creations being personalized commands, made according to specifications or clearly personalized, the remote buyer does not have the possibility of retracting once the order is placed.
- Only defective products can be changed or reimbursed
To be able to be returned, your article must be unused and in the state you received. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial reimbursements are granted: (if applicable)
* Any article which is not in its original state, which is damaged or to which parts are lacking for a reason not due to an error on our part.
* Any article returned more than 95 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to tell you that we have received the returned article. We you
We should also specify if your refund is approved or refused.
If it is approved, your refund is processed and your credit card or an initial payment card is automatically credited within a few days.
Delayed or missing reimbursements (if applicable)
If you have not yet received a refund, first review your bank account.
Then contact the company issuing your credit card, because the official display of your refund may take some
time.
Then contact your bank. The display of a refund is often preceded by a processing period.
If you have carried out all these procedures and you have still not received your refund, contact us at the following address:
engravingphoto2@gmail.com.
Solid or promotion items (if applicable)
Only items at normal prices are refundable. Unfortunately, the articles sold or on promotion are not.
Exchanges (if applicable)
We only replace the initially defective or damaged items. If you must replace yours with the same article, send us an e-mail with engravingphoto2@gmail.com and send your article to: 82 route de Desvres, Baincthun, 62360, France.
Gifts
If the item was marked as a gift at the time of purchase and if you were sent to you directly, you will receive a gift credit from a
value equivalent to that of the returned article. Once the article is returned, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the person causing the gift was sent the order
In order to put it back later, it is to her that we will send the refund and she will therefore know that you have returned her
gift.
Shipping
To return your product, you must send it to the following postal address: 82 route de Desvres, Baincthun, 62360, France.
The shipping costs related to the return of your item are your responsibility. They are not refundable. If you receive a refund, the return cost of the return will be deducted.
Depending on where you live, the time to receive your exchange product may vary.
If you are sending an item worth 75 €, we recommend that you use a shipping tracking service or
Ensure your sending. We do not guarantee that we will receive the returned article.
